Royal AC and Heating

If you get assigned this company through your warranty company, do yourself a favor and immediately ask to be assigned someone else. They are absolutely horrible! I put in a service request June 14 and it was July 13th before they finally completed the replacement on my ac. They do not answer phone calls, texts, or emails. It’s impossible to communicate with them which is very unprofessional. They did not communicate exactly what the issue was with my unit and what exactly the repair was going to consist of. They refused to send me an invoice showing what I was paying for until AFTER I had paid the $2000 they wanted. Even after paying they still only sent an invoice with literally no details on what I paid for. Just the total amount I paid. I wasn’t given updates on what was going on or what work they needed to do. I had to call my warranty company and get them to contact the contractor. On their first visit, I was told my refrigerant was low and that more had been added. Tech was lite

Aaron was very professional very knowledgeable about the equipment he gave me a great deal on a new 2.5 ton unit Service: Install AC

This company was great. Clean professional and on time. This was great experience. Jr promised someone would show up and boy did they. Luke was very informative and to the point. Get your Ac done by Royal air if you live in Dallas area!!!! Service: Install AC