Royal AC and Heating

This company was great. Clean professional and on time. This was great experience. Jr promised someone would show up and boy did they. Luke was very informative and to the point. Get your Ac done by Royal air if you live in Dallas area!!!! Service: Install AC

This was the company our home warranty sent to repair our unit. Initially the tech was very friendly and appeared he knew what he was doing. He added a "quick start" to my unit. Next day the quick start was melting down and almost caught on fire. Ruined the capacitor so we called the warranty company to get them back out to fix our unit correctly. Instead, they came out and charged us another $75 trip charge. This is not the warranty company doing this, as the warranty company is billed by Royal AC. Tried to call them and the phone number goes striaght to voicemail and the voicemail is full so can't leave a message. Would not recommend! Service: HVAC system repair

If you get assigned this company through your warranty company, do yourself a favor and immediately ask to be assigned someone else. They are absolutely horrible! I put in a service request June 14 and it was July 13th before they finally completed the replacement on my ac. They do not answer phone calls, texts, or emails. It’s impossible to communicate with them which is very unprofessional. They did not communicate exactly what the issue was with my unit and what exactly the repair was going to consist of. They refused to send me an invoice showing what I was paying for until AFTER I had paid the $2000 they wanted. Even after paying they still only sent an invoice with literally no details on what I paid for. Just the total amount I paid. I wasn’t given updates on what was going on or what work they needed to do. I had to call my warranty company and get them to contact the contractor. On their first visit, I was told my refrigerant was low and that more had been added. Tech was lite