Roto-Rooter Plumbing & Drain Services

So, this happened a bit ago, and I wanted to make it clear that I tried reasoning them, and it wasn't everyone's fault over at rotorooter (their receptionists deserve a raise and are awesome). The person I spoke with was Jeff. They replaced some of my drain pipe up to the sidewalk and I was planning on doing the rest of the pipe up to the main line when I could plan it out. Well, originally the work order called for a sidewalk cut and pipe replacement. They ended up not doing it because of the fact that more than that spot needed to be done. I tried to get refunded for the work they didn't do (about 2000, I asked for 1500). Jeff told me that on my receipt, they replaced my water line. This water line was NOT in the work order and I was told that it was free due to it not being part of the plan and it was on them. I asked Jeff how much it would be to have my water line replaced, and he told me 1500. I told him that he would be double dipping because they would be double charging on labo

I called another company to come by and see why I had a leak. They quoted me a high price and then rescheduled me TWO TIMES. So I called RotoRooter and they were out within 24 hrs, and did a CAMERA DIAGNOSTIC. To my relief we learned the house had all PVC pipes and there were no clogs or major issues. I just needed to cap the cleanout. All techs come with the camera and the diag fee can be applied to any work done. I felt it was a good value and very professional service! And it was a much more reasonable rate than the other place that cancelled on me.

Never showed up to scheduled appointment. Hung up on me. They Gabriel Set me for another appointment for 2 hours later. Still never showed up. Horrible customer service