Wilkins Air Care

They don’t care about their customers very unprofessional company I’ve used before this time they were uncooperative with me. Poor customer service very bad company. I wouldn’t use them again. Never again. Paul Wilkins will hang up on you. Service: HVAC system maintenance

Wilkins installed a brand new AC Unit for me in June 2021. In June 2022, our nest thermostat had an error message saying wiring was wrong and needed to be checked. We had since bought a home warranty through Earls, who is amazing by the way, and called them to come take a look. They said that whoever installed it, installed the wiring incorrectly. Everyone is human, not a big deal. However, I now I owe earls $85 to fix this mistake. So I called the owner or manager over at Wilkins and let him know that the unit wasn’t installed properly and that I think it would be fair for them to cover the $85 fee I owe to Earls. He stated that he didn’t feel “comfortable” with that and that their labor only comes with a one year warranty anyways. I then pulled the dates of service from Earls in 2022 and Wilkins in 2021 and informed him that it was under a year. He then stated that he was still not going to pay the fee to Earls and said “Sorry, I don’t know what to tell ya.” Customer service these da

They were prompt and very professional. Came to house and fixed my AC in brownfield at a moments notice. I will never use anyone else for my AC needs and they also work with your home repair insurance.