Global A/C & Heating

Over the years I have used Global A/C & Heating at two different residences on several occasions for both maintenance and repairs. Each time the professionalism, honesty, and work ethic of the technicians and the owner have not failed to impress. On this last occasion I called them late afternoon and they were able to come by the same day, after normal business hours, to trouble shoot my A/C issue. I could tell they had already had a long day when they arrived, but none the less they maintained their professional demeanor as they greeted me and throughout the entire time they worked to diagnose the problem. They carefully listed as I explained what had been occurring with the A/C system. They were able to diagnose the problem, unfortunately it was a major component that had to be ordered. The very next day they called me and informed me they were able to track down the component locally and that the determined the part was still covered under the manufacturer's warranty. That alone sa

selling After 4 years with this unit that was installed . I have had 6 coils, 2 compressors, 2 dryers 3 capacitors replaced. I was sold a junk Goodman 4 ton unit. Watch what they sell you because you will spend thousands of dollars just trying to up keep your ac. I still have 6 years of warranty and will probably go buy a complete system else elsewhere. I have paid for 2 complete systems with the money I have spent repairing this junk unit. I paid $7238.00 for a over priced lead weight and thousands more in repairs. Watch those sly words when dealing with this company you will regret it in the long run. BUYER BEWARE!!! Yes I am a customer !!! Your selling junk. Don't give me your not a customer excuse and you haven't installed a compressor in ten years. I have the proof of the statement above if your smart you will look in your files. You installed our unit 4 years ago in Alton, just because my wife used her maiden name does not mean I'm not a customer. Once you find out go check w

I called them they were very quick to book me to come and clean my ac of about 2 years . They can promptly at about 10 am . After that it was down hill from there. They weren’t able to get the coil down it was too hard. They ripped the frame from the air duct they even moved it. They never asked me permission as to if they were able to do that. Called the company owner was not professional was mad about me complaining about it because his guys were here for 4hrs trying to figure it out. He even told me why was I making a big deal out of it?! How professional was that? I mean of course I am going to be mad why because it wasn’t like that ! They damaged my property and he expects me to be okay with that? He stated they had fixed the issue that was not fixed that is just putting a band aid over it thinking I wouldn’t say anything about it. Worse experience ever!! Never again getting this compay! Service: Cleaning