Payless Cooling & Heating

Our AC system went out late on Easter Sunday afternoon. I called Bruce, who answered right away and added us to the schedule for Monday morning. On Monday, Nick the tech, was on time. He did a good job of explaining and showing me the issues with our AC unit. We had a full new system installed the next day. The process was easy. Even Gary, the owner, stopped by to check on everything. Payless Cooling & Heating was timely, professional and easy to do business with. We highly recommend them.

I was very grateful to Nick, who came out to provide a $70 written estimate when my AC compressor failed on Friday. Nick was friendly, helpful and had very good advice. Payless was quick to schedule him, and he even came early, which is so helpful when the customer is suffering in the heat. Ultimately, I selected Dalton AC/Heating to do my complete AC/Heating replacement because their free written estimates used similar high-quality materials, they identified several additional issues (like frayed wiring) that were recommended for replacement, AND their total estimate was significantly under that which was quoted by Payless. I do want to say, however, that Payless did stand by their quote and even offered to reduce the price to match that of their competitor. I believe Payless to be genuine in their best interest for their customer, they just weren't right for me, at this time.

I got several quotes for a full unit replacement and Payless gave me the best deal for an amazing unit. They were friendly and professional. Would recommend them to anyone. Service: Ductless heating & A/C services