Austin Area Plumbing & Drain Cleaning

We had an amazing experience with this company! We contacted Austin area plumbing because my sellers had a sewer backup a week before closing. Even though it was an after hours call we had a return call quickly and had a technician out the next morning. The quote for repair was very fair and the technician explained in detail what the charges would be before he started. As a realtor, we rely heavily on the trades during the sale of a home and Austin Area Plumbing is definitely a company I would recommend to anyone!

Austin Area Plumbing is the best. Their man, Eddie Pollack, is top notch. His professionalism, knowledge and personality illustrated to me what Customer Service used to be like. He arrived on time and ready to get started. In less than 30 minute he had the old water softener unit out and was preparing the copper lines for the new one. The physical install was accomplished in 30 or 40 minutes. The subsequent programming of the valve took about 10 minutes. Eddie checked and rechecked all connections for leaks. One was discovered and the root cause was quickly repaired. I highly recommend Austin Area Plumbing and Mr. Pollack to anyone needing plumbing work. He personifies professionalism and a sense of pride in his work. He demonstrated an earnest willingness for helping the customer understand what is required and what will be performed. I plan on using them for all my future plumbing work.

WORST EVER!! They had one job to tighten the valve and they came over, couldn’t fix it and created two other issues which were not there before. Charged me $100 just to tighten it and to ensure that there is no leak, I was in a meeting the whole time Jose was working. After 10 minutes he says it’s done, I asked him if the water is leaking or not and he said it’s not. Paid them and an hour later went to use the bathroom, saw this - the water was everywhere. Called them, they blocked my number as well. PLEASE DON’T call them for service!! Service: Toilet repair