McNatt Inc

McNatt Inc came over to my house to double check another AC company's work late on a Friday afternoon. I'm so glad they did! The other AC company said they couldn't find the problem and saw nothing up in the attic. I paid them and they left. I called McNatt to come out to double check and they ended up pulling out two full five gallon buckets of water from the secondary drain pan. The other company didn't even bother to check! McNatt Inc is very thorough with their work. They checked everything out and completed the job. My drain was clogged and if it were not for McNatt coming to my home to double check there would have been water coming through my ceiling. They are very reliable and were the original company to install my AC. My house is four years old and this was the first problem I had with my AC. He suggested to occasionally put bleach in the line to keep the build up and problem happening again. I wouldn't trust another AC company with my home again!

My wife and I built a new house and moved in on 12/05/20 and McNatt was the subcontractor on this build chosen by the contractor. On 10/09/21 (a Saturday) I was calling McNatt for repair on my AC system because it is freezing up and not keeping our brand new house cool, just 10-months after installation. I called on 10/02/21 two times before 10AM and again at 3PM before someone answered the phone. Once I spoke to someone a repair tech was at my house within the hour. No chance to leave a voicemail was ever given on my first 2 calls earlier in the day. After an hour of problem tracing, the repair tech said a valve of some sort on my brand new AC unit was faulty and causing a restriction, which was causing the unit to freeze. The tech did not have a replacement part, nor did his boss, nor did his warehouse. They would need to contact the manufacturer (Carrier) on Monday. Now my family of 5 is expected to be ok with no AC from Saturday to Monday when someone from McNatt can try to locate

Ted expertly diagnosed our problem, which had been missed by two previous technicians. On today’s visit, Ted and his helper, Destiny ,provided the solution to our problem. They were both very professional, courteous and informative. We would highly recommend McNatt, Inc., and Ted. Thanks for everything.