Aquarius Home Service

I only write reviews when I'm extremely pleased or highly dissatisfied. This is a review for the former! The customer service for this company is TOP NOTCH. From the lady who takes the calls and schedules appointments, to the technician (Bernardo) who came out. He did repairs to get me back cool but also let me know I'd soon have to change my unit as it is 15+ years old. But, he never tried to push to sell me anything. He was honest, efficient, patient, kind, professional...and even had a sense of humor! That was a high point for me because I tend to be a jokester. When I do replace my unit, it will be done by Aquarius. If you're in need of HVAC repair or replacement, stop searching. This is your company! Service: A/C system repair

Great communication. Honest assessment of my AC issues. Offered several tiers of solutions that allowed me to financially assess the repairs. When I had technical questions they spent a good amount of time on the phone with me patiently explaining benefits and caveats for each solution and recommendation. Sales process was not pushy or urgent. Based on previous experiences with home service companies I would say this was the most relaxing, informative and professional one yet. Due to this, I was comfortable enough to confidently choose a complete AC replacement which was installed quickly and professionally. Again, communication was outstanding and everyone I spoke to and worked with was professional, courteous, polite and easy to deal with. Thank you for everything. My house is comfortable again, and my power bill is dropping.

From the outset, Louis was very professional, and answered all questions. Price quoted was reasonable. Johnny and his team of installers arrived on time, completed the job quickly and cleaned up following the installation. The entire experience was painless. We definitely recommend Aquarius. Services: Heating system installation, Install AC