Superior Water & Air

The service tech that was dispatched to my home on 9/13/23 was first more concerned about me signing the service call fee $105, acceptance of work performed prior to completing, and authorizing Superior Water & Air to charge my credit card. He further diagnosed that the gas control part had gone bad without even paying attention to the blue blinking light codes on the Honeywell control unit. 6-2 code: recycle limited - P/S limited open. Then he proceeded to give me a list of parts ($600) and cost for labor. I was not satisfied with his service and was more anxious to leave the moment he arrived. The water heater problem was never solved and he said that someone will be in contact later on what to do with the issue. On 9/14 I have not yet received any contact from Superior. I called Black Diamond Experts on the same day and a tech was dispatched 30 minutes later, read the 6-2 code, and solved the problem with a charge of only $39.00. Service: Water heater repair

Our water heater went out over the weekend so on Monday, I had a different company come out to diagnose the problem. Within minutes of being in my home, they told me my 4-year-old water heater was not repairable, that I'd need a whole new one AND more than $1000 of additional plumbing repairs, all totaling over $4500. Reeling in sticker shock from that absolutely insane bid, I found Superior Water and Air for a second opinion. Alma came out the same day and spent an hour testing/examining everything. He discovered that while yes, I did have some essential plumbing repairs, the water heater itself was not a lost cause. He found that the source of the problem was a gas valve that was actually still under warranty. He coordinated with the manufacturer to get the part to my house within days and he came back to install it the very day it was delivered. Alma took the time during the initial assessment to figure out what the real problem was, he made me feel like a priority, he did a beauti

I made a major purchase with Superior as the installer, for a home standby generator. I was promised by their representative that my purchase was accompanied by a matching warranty extension. I have been unable to get that warranty documentation to extend my warranty from 5 years to 10. I have received promises followed by no response since. I would warn anyone that is considering doing service with this company to choose someone else. Service: Installation