Superior Water & Air

The service tech that was dispatched to my home on 9/13/23 was first more concerned about me signing the service call fee $105, acceptance of work performed prior to completing, and authorizing Superior Water & Air to charge my credit card. He further diagnosed that the gas control part had gone bad without even paying attention to the blue blinking light codes on the Honeywell control unit. 6-2 code: recycle limited - P/S limited open. Then he proceeded to give me a list of parts ($600) and cost for labor. I was not satisfied with his service and was more anxious to leave the moment he arrived. The water heater problem was never solved and he said that someone will be in contact later on what to do with the issue. On 9/14 I have not yet received any contact from Superior. I called Black Diamond Experts on the same day and a tech was dispatched 30 minutes later, read the 6-2 code, and solved the problem with a charge of only $39.00. Service: Water heater repair

My Fiance already posted a review, but our service was so bad I felt the need to post one too. We were introduced to this company through Costco for a reverse osmosis, a water softener, and water heater installation. They seemed to do a good enough job, but come winter time our furnace wouldn't work and we weren't sure why. We had to have them come out and look at it. Turns out they just forgot to turn the gas back on after they installed all of the items and we were cold for a few weeks for a small oversight. However, they waived the service fee for coming out, since it was their bad. Because of this we were willing to give them another shot and keep using them. Fast forward a few years, we had a faucet leak on an exterior spicket and had them come repair it, it was not cheap. They had to cut a small hole in the wall and told us the drywallers would call us and set up a time to finish the job off in the next 2 weeks. Coincidentally right after (like the next day) they fixed the faucet

I spoke with a secretary when I called. She said to send pictures of what needed to be done so she could pass it on to the technician to see if the work could be done. I understand the company policy is no estimates over the phone, which is fine. I was told, by a second secretary, I would have to pay $110 for a technician to come to home to see if the work could be done. My pictures were, unfortunately, not sent to the technician and I was not given a way to contact the technician myself. I refuse to pay $110 and not only take the chance that the work cannot be done, but also take the chance of receiving an unreasonably high estimate and decide to go with another company and then be out $110. Why would I do that? In my opinion, it was a waste of my time to contact Superior Water and Air and and a bad experience. I will not be contacting them again and cannot recommend them to my neighbors and friends.