A-Advantage Heating & Air Conditioning

We have been a customer for 30 years. This is the only firm that has held our patronage for this long. Consistent in quality service; technicians are always on time; professional, very responsive, polite, and very clean. I highly recommend this company for residential HVAC services. Services: Install AC, Heating system maintenance, A/C system maintenance

Called them for an issue with my generator. I'm a really handy person (used to be an automotive technician) and often try to fix things myself. I called them to discuss my issue. Other places I called wouldn't consider getting a tech on the phone. Not these guys. They got a tech on the phone, I told him my issue, and he discussed it with me. I really love knowing that a company cares about its customers. It was just great that they were so friendly and helpful before they even came out! Really superb!

I scheduled an install consult today between 12-2 pm. A-Advantage called at 1:45 pm to inform me they were not coming as their technician had 1 or 2 others in ahead of me. Clearly with 1 or 2 customers ahead of me, they were aware way before 1:45 they would not be arriving at 2 pm. So after burning 2 hours of leave waiting, I was told I was welcome to call back and reschedule for a later date. I understand things happen and schedules slip. However, it is not unreasonable to expect a call stating the technician is running behind, and asking if it would be acceptable to come by a little later in the day. To just cancel 15 mins beforehand is poor customer service on a potential > $7000 WaterFurnace install.