C L Carter Heating & Air Conditioning

These guys are really expensive with their "diagnostic fee" of $149 not applying to the repair costs. I'll NEVER use these guys again. I feel like anyone else would be cheaper and better. It's HVAC, not rocket science.

Poor service relating to AC repair. Charged $300 for “one pond” of Freon and board reset. When that didn’t work, attempted to charge $1100 for new board, $3500 for new compressor, and $300-400 for new valve OR $14,000 for new unit. Left screws and caps on ground next to unit. Different company resolved issue by replacing $100 stuck valve. Service: Fan repair

I recently bought a home in Virginia Beach. When I got the home inspected, the HVAC was not responding. The seller had a company come out to service it and was told it had a leak. The seller didn't have the money to fix it at that time and asked if I would pay for it up front and receive a credit it at closing. I suggested that the seller ask the HVAC company to agree to fix it and get paid at closing, which the company did not agree to. Then the seller called a different company out, CL Carter Heating & Air and told them the unit had a leak. CL Carter's technician submitted a report which showed no leak on July 13th and serviced the unit good enough to pass my final walk through and I thought it was fixed and had the receipt from them showing the work done. After I closed on the home and was the new owner, I was at the home for hours and noticed it never cooled off. I looked at the unit outside and it was not running! I called CL Carter on August 10th to come back out and check the un