CroppMetcalfe

We are grateful for Charlie for repairing our brand new A/C system! We also appreciated understanding what had happened. He was super friendly! Service: HVAC system repair

I have used CroppMetcalfe several times for HVAC and plumbing services because their customer service is truly unmatched. Their HVAC and plumbing technicians are highly knowledgeable, efficient, effective, and genuinely kind. They answer all my questions every time, and they go above and beyond to make sure that my unit is fixed to my AND their standards. Kevin (I believe a customer service manager/plumbing dispatcher) was so accommodating to help me time my plumbing technician arrival at the same time as my roofers (I had a roof drain leak). He was so helpful in dispatching a particular technician that I had worked with before. Jess (one of the schedulers/dispatchers who answers when you're checking on an existing appointment) really embodies the phrase they start the phone call with: "How can we offer excellent service for you today?" There was an issue with my appointment where a necessary part was getting delivered later than my appointment time. I had the roofers waiting so that t

The technician was GREAT and explained everything he did and what it was for, so NOW I know there aren’t really dead mice in “that container” or the spray helps to control ants… and I was able to explain where he might want to put more spray. Thanks!! Service: General pest inspection