J.F. Whitlow Jr & Sons Inc. Plumbing, Heating & Cooling

I contacted J F Whitlow and Son’s Inc., on 4/14/2022 for a gas piping installation quote. I had just gotten two quotes’ previously for $2,883.00 and $1,645.95 and I wanted to go with the best price. I was told that they would give a better price and do a good job by a friend. The company showed up late 4/15/2022, but I didn’t mind that. Before issuing the quote, the technician asked to collect a service fee and I explained that I was never informed about any such fee. The technician then proceeded to tell me that the document in his hand stated that I was informed about the fee. I was basically being called a liar and I didn’t appreciate that so I informed him that I was recording the conversation on my RING Camera, so that he would not later say that I was irate or disrespectful towards him. The technician then walked away in a tizzy. Five minutes later I got a call from a lady at the office informing me that I was disrespectful, loud, and rude to the technician and to take my busines

Terrible HVAC work done and unprofessional service to match. We were without air conditioning for 2.5 months through July, August, and into September which INCLUDED OUR WEDDING WEEKEND. Marvin initially misdiagnosed the problem because when he came over to diagnose, he just stood on our porch, said there was no need to go in and my wife's description of the issues were sufficient (turns out he should've gotten lucky that way and been right, but couldn't get out of his own way). So of course they thought they got it wrong and delayed our fix further. On the day of the "fix" they missed a hugely obvious coil leak causing us to waste $400 in freon, money spent on windows units, time/discomfort/headache/days taken off from work. I explained the missed coil leak to their management, and Theresa (supervisor) said it was probably not the problem and actually a separate issue because "I'm not an HVAC tech" and therefore wrote me off (later we'd find out my hunch was correct). I explained the u

First I would like to thank God the Father, Jesus the Christ, and the Holy Ghost for everything because without them, nothing would work. Next, I would like to write this to say thank you to Mr. Walter from J.F Whitlow, the ladies who work in the office there, and Cinch Home Warranty Customer Service. Mr. Walter leveled the condensing unit, and helped me with the return air cleaning and pest proofing in my house even though it was not part of his regular job description. He also showed me how to take the door off the hinges and put it back on to gain access to the return air. I really appreciate his help. I also would like to give a shout out to Pastor Woolard, Woolard Mechanical, on Newtown Road in Virginia Beach, VA he can fix things that others can't at reasonable prices and he teaches HVAC certification courses and I would like to give a shout out to Edwards Mechanical on Appian Avenue in Virginia Beach.