J.F. Whitlow Jr & Sons Inc. Plumbing, Heating & Cooling

I did NOT choose this company to replace my unit, my home warranty company did. It took two weeks from the time the unit was first evaluated for them to schedule the replacement. The office manager promised the tech would be at my house at 9am for the install. He showed up at 2:45pm. I called every hour he was late and was told "he is on his way" each time. When he finally arrived he was not able to make the replacement because the company would not send out someone to help him move unit into attic. The tech had to come back again the following day and showed up 3 hours late, again. After the install was complete we realized that he installed the unit BACKWARDS! WOULD NOT RECOMMEND!!! The office staff misleads the customer. The tech does not read instructions for correct install of new unit. Service: Repair HVAC

I contacted J F Whitlow and Son’s Inc., on 4/14/2022 for a gas piping installation quote. I had just gotten two quotes’ previously for $2,883.00 and $1,645.95 and I wanted to go with the best price. I was told that they would give a better price and do a good job by a friend. The company showed up late 4/15/2022, but I didn’t mind that. Before issuing the quote, the technician asked to collect a service fee and I explained that I was never informed about any such fee. The technician then proceeded to tell me that the document in his hand stated that I was informed about the fee. I was basically being called a liar and I didn’t appreciate that so I informed him that I was recording the conversation on my RING Camera, so that he would not later say that I was irate or disrespectful towards him. The technician then walked away in a tizzy. Five minutes later I got a call from a lady at the office informing me that I was disrespectful, loud, and rude to the technician and to take my busines

First I would like to thank God the Father, Jesus the Christ, and the Holy Ghost for everything because without them, nothing would work. Next, I would like to write this to say thank you to Mr. Walter from J.F Whitlow, the ladies who work in the office there, and Cinch Home Warranty Customer Service. Mr. Walter leveled the condensing unit, and helped me with the return air cleaning and pest proofing in my house even though it was not part of his regular job description. He also showed me how to take the door off the hinges and put it back on to gain access to the return air. I really appreciate his help. I also would like to give a shout out to Pastor Woolard, Woolard Mechanical, on Newtown Road in Virginia Beach, VA he can fix things that others can't at reasonable prices and he teaches HVAC certification courses and I would like to give a shout out to Edwards Mechanical on Appian Avenue in Virginia Beach.