Excelsior Air LLC

I had two mini-splits installed. Everyone was pleasant, communicative, and responsive to questions. They worked quickly and efficiently, and were careful to watch for my cat so he wouldn't get outside.

From the moment they called me to set up an appointment, I knew this experience would be different from the last place I just had. The woman was very polite and bubbly! They got me in within a couple of days after another company failed to get it working for more than 4 days… but DzMitry was absolutely wonderful. He fixed what was missed last time and explained to me how the different components of my air flow amongst other questions I had as a recent first time home buyer. I appreciated the time and knowledge he provided me. I will definitely be going with this company from here on out!! Service: A/C system repair

We’ve used this company for years so we were shocked by the level of customer service we received today! We called last night and left a voicemail to see about service today. We were contacted and told 1-5pm and then at 3pm contacted and told the technician was running late and wouldn’t arrive till after 5pm and therefore we would be charged after hours rates!! How is it our fault the technician is late and why should we be penalized? Unacceptable and poor customer service….especially to an existing customer! Service: A/C system repair