Excelsior Air LLC

I had two mini-splits installed. Everyone was pleasant, communicative, and responsive to questions. They worked quickly and efficiently, and were careful to watch for my cat so he wouldn't get outside.

We’ve used this company for years so we were shocked by the level of customer service we received today! We called last night and left a voicemail to see about service today. We were contacted and told 1-5pm and then at 3pm contacted and told the technician was running late and wouldn’t arrive till after 5pm and therefore we would be charged after hours rates!! How is it our fault the technician is late and why should we be penalized? Unacceptable and poor customer service….especially to an existing customer! Service: A/C system repair

We were on our way out the door for vacation and of course, our home had no A/C. We called Excelsior Air and they scheduled service for the same day after hours. We had someone home sitting for us and she said that the technician, Eric, was awesome. He was very courteous, on time, and professional. Our home sitter reached out to me this week to ask if I had Eric’s contact information. I,of course, referred her to Excelsior. Thanks again Eric! Not only do we appreciate the fix to our system but I also want to say thank you for great customer service!