Boswell Plumbing & Heating Inc

Do not use Boswell! This summer my wife and I have redone our entire house. We have had tons of contractors in and out and have some wonderful experiences. From the moment the gentleman from Boswell came into my home I was uncomfortable. Our interaction began with him taking a tone with me because he did not have the garbage disposal that we ordered with him. We offered to go to the store to get one instead and he said that he would not install it so we would have to wait an hour for another representative to come with one. He truly acted as if we were inconveniencing him and walked around our house muttering under his breath. Eventually we realized that we needed to run to Lowes to get something for the install. When I asked him to move his car he grumpily said "I guess I'll have to do that too then." He quickly changed his behavior when the other gentleman from Boswell arrived, but the experience was already tense and awful. The worst part of all of this was that after they let we

About three weeks ago, I got a new gas stove for my kitchen. I was referred to Boswell to have a gas line installed. When I called them, I spoke to a woman who said she would give the technician my message and he would call me back. At 5 pm that day, he called me and told me that they do installs and that they're fairly quick. I told him I would call him back when I could set up a time to have them come out and install. I have been trying to set up a day for Boswell to come and install a natural gas line in my home for a little over two weeks now. When I call their main line, I talk to some woman who says she'll relay the message to the technician, and the technician will call me back with a time. I have called twice over these past few weeks, and have not gotten a single call back. I do not recommend them.

Boswell is our 'go-to' plumbing company. After 20+ years of living in Williamsburg, Rich and his team have proven to be fair, fast, and quality focused.