Black Lion Heating & Air Conditioning

Outstanding service! Black Lion does what they say they will do, which may be rare these days! In Dec 2021, Black Lion installed a new HVAC system for us. Unfortunately, the new system did not warm our house adequately. When it was cold outside, our indoor temps did not get above the lower- or mid-60s. Black Lion was extremely diligent about sending service techs out to analyze the situation and even sending manufacturer's reps out to provide their expertise. By summer 2022, Black Lion determined that the manufacturer had over-promised and under-delivered on this new unit -- a problem that's not unusual. What Black Lion did next was unusual, in my book: They volunteered to replace the entire system with a better one, at no cost. They did not scrimp in any way, replacing everything including the thermostat. Throughout this process, their communications were professional, their service techs were diligent, and now we have a new HVAC system that works the way it should. Kudos to Black Lio

Our recent annual furnace and heat pump service and a separate installation of anti-vibration pads under the heat pump were great. Brad was efficient, professional, competent and thorough in completing both efforts. Like other organizations Black Lion had some difficulty hiring and retaining qualified service folks, but that seems to have turned around, particularly now that they have Brad on board.

I got this company through Home depot. They replaced the heating system and and installed a new heat pump/ac system. The first time they came out they left massive gaps in the system so we were mainly heating and cooling the garage. They came back again and found the wires were not installed right and very messy. The heat pump was on back order and when they came back a year after installing the heating system they did not try to level the system. I had to hold their hand on how to level it. I had to loan them my tools because they did not have a level. I called back and ask for some sort of compensation for all of the issues and they refused. Do NOT use this company. They will only leave you with a bunch of problems. Services: HVAC system repair, HVAC system maintenance, Repair HVAC, A/C system maintenance, Heating equipment repair & installation, Heating system maintenance, HVAC duct & vent installation, Installation, Install AC, A/C system repair, Heating system repair, Heating syst