MasterCraft Roofing, Inc.

We had some major leaking during a recent rain storm in early June of 2021. MasterCraft was subcontracted from ServiceMaster and was quick to come out on 6/6 and tarp some of our vents. Was very happy with our initial experience. Getting them to come back out to remove the tarps and repair/replace the shingles has been an entirely different experience. Since then, I've called and left multiple messages (around 8 at last count) and have scheduled appointments on their online calendar 3 times. (got 1 call back to voicemail saying they were on vacation, for the other 2 no calls and didn't show up on the scheduled dates). Really disappointed in the lack of follow up and I am now scrambling to find another company to come out and do the work. Service: Roof repair

We had MasterCraft Roofing install our roof and a couple of skylights on April 2018. A month after they were done, we tried contacting them because we had a concern with our skylight, but we couldn't get a hold of Jamie Hernandez, the owner. We called, we texted, we emailed, and left numerous messages about our concern. There is something visually wrong with the skylight, and the company says they guarantee their work, which sounds like a lie, because today, March 2019, we finally got to talk to him and he told us that if he sends someone to take a look at our skylight and nothing is wrong with it, then he will charge us $250. That is such bad customer service that I would NEVER recommend them to my family and friends. We're very disappointed with MasterCraft Roofing.

I call Jaime and his crew at Matercraft every time I have a roofing problem. They are fast, professional, and extremely thorough. Jaime personally handles quality assurance. I highly recommend them.