Legacy One Heating, Inc

I had a great experience with Legacy One! I called Legacy One to service our gas furnace. The tech, Tristan, was outstanding! He was extremely polite, very knowledgeable, and he took the time to explain what he was going to do, and to answer a few questions I had. When he was done, he pointed out a couple parts that will need some attention soon, but nothing super critical. I'll definitely be calling Legacy One for any future HVAC needs. Service: Heating system maintenance

If I could give them zero stars I would. This company is not professional at all. We called them to come and check the heating because the heater was not working properly, and the guy showed up, he came playing with the thermostat and he didn’t even know how to explain me what was wrong, he just told me he needs to call his boss to ask him what to do, because he was not able to do anything himself. His boss didn’t answer the phone and the guy waited 20 minutes for his boss to call him back. After that he told me to call another company for a second opinion and that I had to pay $200 for his trip,( they didn’t mention anything about any fees) so I didn’t know about it before. $200 for 4 minutes drive because they are located in Mukilteo where I live, just 4 minutes away. I told the guy that I will talk to office about this charge and he left. After that the general manager Michelle Pendleton contacted us saying that ,( My tech arrived, performed maintenance on the furnace and determined

I wanted a quote to add a heat pump / AC to my existing HVAC system. Karl came early to quote the job, talked me through placement concerns (hooray noise ordinances) and was upfront about possibilities and remediation if there was an issue with inspection. Additionally, my existing furnace was short cycling and Legacy One provide a great deal on the full package of a heat pump and a new two-stage variable speed furnace. Install was smooth and fast, and the crew fixed an issue with how the previous furnace was vented. The heat pump was installed where I wanted it, is super quiet, and keeps the house comfortable during the days where it would have been 85+ inside. 5 stars, have recommended them to multiple friends.