Kathy Industrial Heating & Cooling

Mixed emotions over this choice. 1. Kathy's Industrial Heating and Air is not a local business. They are subcontractors utilizing the name and are J&J services. The installation technicians are employees of J&J services. I purchased a heat pump and furnace thinking, I was getting a good deal and supporting local. All was well until.. the installation. It went well until they realized they installed an air conditioning unit. The heat pump was ordered, and the office administrator told me she had to eat the cost of the air conditioning unit. Not my problem, I was annoyed at this point. I had to wait another week for the right unit. After the installation, the unit wasn't cooling correctly. I reached out to "Brad" who sold me on the Amana Heat pump and gas furnace system, he assured his tech would make it right. After a few more calls he quit answering his phone, and I had to deal with his assistant, who was nice until things started getting worse, The unit started failing, my garage fl

I called Kathy Industrial Heating & Cooling the other day and their technician was very considerate and showed up the following day. Very professional and came right on time. Gave a very practical and reasonable quote. I will strongly recommend them to my friends and family.

Kathy Industrial Heating & Cooling exceeded my expectations again! Everyone in the company has a client first approach to solving any issue that might arise. The owner has made this a focus and it shows at every touch point during my interactions with them. In today's world this approach is unique and the main reason we will always be a client.