Roto-Rooter Plumbing & Water Cleanup

I have been a long term Customer and have used Roto Rooter for my own home, business, and rental homes. In recent interactions I have seen a change that is unsettling. The last call was for a clog where the basement drain was clogged and I asked the tech to take extra time if needed to run a snake down the main drain line to make we would not have roots or obstruction in the near future. I knew if I went over the first hour that I would pay hourly for additional time. The Tech Boosted what should have $310 plus $140 hourly to $560 by changing the base charge to a higher base rate plus the hourly rate. After I complained of High Grading and asking to talk to the Manager the rate was dropped to $480 which still charged me for a full extra hour even though the total time was 1and a half hours. If companies get greedy and forget the loyalty of their long term clients it signals the beginning of the end for their business. Roto Rooter charges premium rates and should be able to make

FIVE STARS!!! For David!! Very professional, great communicator and fast precise worker.???? He definately should be rewarded. Becouse his great work we'll recommend everyone your business. Service: Water heater installation

Had them come out to fix my kitchen faucet on 12/27. I was given a heads up at the hourly rate for the first hour by the tech ($349.00....not a holiday, just a regular day of the week.) He explained what the fix might be, gave me an idea of how to do it but I had him go ahead with it regardless as I don't have the tools or know-how when it comes to plumbing. I had a clogged filter in the head of my faucet....5 min fix costing $315.00 (which included $50 off). The tech fixed it...didn't show me how to do it, just told me. Never explained if he replaced the filter, took the old one out which I assumed he rinsed and put back in. I have never cried before after receiving a bill, but I did with this one. I will not be returning. Service: Faucet repair