Apex Air

They left the air conditioner condensate line cap on after service and the condensate line became locked and flooded our mechanical closet. We have a maintenance plan with them - maybe would have been better to not have anything at all…

We have had Apex Air come out four times in the past year and a half. We have a consistent issue in the winter when we have our heater on. Our master bedroom temp is at 90 degrees and the rest of the house is at the temperature we set it at on our thermostat. This issue was first discovered in 2021, and nothing has been done. They keep selling us on more visits yet this issue persists. We called to speak with Sofia in the service department. She had a bad attitude and terrible customer service. She had a negative tone and told us we couldn’t get something for free. I do not recommend Apex Air. They will just take your money, tell you everything looks good when they visit, sell you on a routine maintenance plan, and will not address what needs to be fixed. Update 11/22/22: Sofia apologized and provided a solution of how we could fix the issue ourselves at home. She delivered it a hasty manner with a tone and hung up immediately after she delivered the information. The solution worked no

We were wading through a number of quotes from other companies to replace our old oil furnace when a friend recommended Apex. We're glad they did! With Apex, we felt that we understood clearly what we were getting and the pricing was competitive. The installers were professional and efficient. We are very pleased with our new system!