Area Heating & Cooling, Inc.

I had one of those problems that comes in “layers.” Fix one thing, which reveals the next layer of issue. I get that. While the initial response was great - timely, with a rapid diagnosis, but the parts had to be ordered. This is where my issues come into play. Were the parts actually ordered? Where are they? How long does it take? On two of these scenarios - no they weren’t. Or they didn’t come in. Or something. After weeks of waiting to hear ANYTHING, I would call, talk to management, and then “suddenly” the parts were available locally to be installed in a day or two. Unfortunately in my case - they didn’t solve the problem. Next round - the same thing / different day. Friendly and courteous people, but follow through by service is atrociously bad. One more thing - on one of these instances they replaced a capacitor. On the next visit, a different tech said I had the “wrong” capacitor. Replaced it again. Charged me twice. On the last visit, to replace a fan motor that should cost

Our 2nd year on the maintenance plan. Affordable peace of mind. The technicians have always been prompt, courteous and friendly. Our technician today was Anthony. Excellent job. Had a visit today on 7/26/2023 because of water leaking from our furnace when the AC was running. Turns out the drain was clogged from construction debris from when the house was built a few years ago. Technician explained the issue and cleared the clog. He called his boss and they agreed that I should not be charged for the cleaning but only for the visit. Very reasonable. Services: A/C system maintenance, Heating system maintenance

The technician Tyler came to fix my furnace. He was prompt, knowledgeable, and efficient. He explained the problem and quickly fixed it. He was pleasant and friendly as was the scheduler. Repairs were completed quickly, and was here only two days after i called, even though it was not an emergency. Service: HVAC system repair