Sears Heating and Air Conditioning

Is Sears still around? YES! At first I was skeptical but this piece of Sears became part of Transform Home Improvements. They are based out of Florida. That isn't a problem since they used a local HVAC contractor to do the installation and a local team to size up the project. The only problem being in Florida caused was that my Android phone kept thinking it was spam until I added them to my contacts. For HVAC, the Sears Kenmore brand is now a Carrier system under the label -- right down to the serial number and model number. To register the Warranty, I had to go to Carrier. But, hey, I don't mind. Carrier is at the top of the list for HVAC. The Sears sales person I had was super professional. He happened to be trainer for the region and still stays in the field to keep in touch with what people are looking for and the questions they ask. I totally enjoyed talking with him and explaining my needs. After the sales process, we got to the installation. The installation team arrive

I had a new door installed this month!! It was cold and snowy!! the installer showed up on time!! he introduced him self to me! I ask him since it was so cold did i need to reschedule and he said no to my surprise!! He installed my door in just a couple hours and he had done a fine job!! I checked it out to make sure that it was done to my satisfaction!! it was and i signed off on the door!! I would recommend sears to any one!! I had siding put on my other home down south and they had done a fine job on it to. sold the house and it has been 27 years on it and it never faded or stained!! I highly recommend them!!

We had siding put on our home. We did not order the color we received and when we called to say the color was wrong, we were told, that is what was ordered and basically "Oh Well", in addition we were told that the order was placed several months ago which was April 2021, we got it installed August 2021. Not sure of how that is my concern as I did not write up the order. The guys that did the actual work, did a great job and although the color was not what we expected, it looks good overall. The guys do not actually work for Sears and are contracted employees. The representative from Sears who was in charge of this job was very unprofessional and did not return phone calls in a timely manner. When I called to speak with the supervisor about my concerns, I basically was told the same.