Professional Heating & Air Conditioning of Green Bay

Our AC unit died last Friday, so on the recommendation of a relative I decided to give Professional H&AC a call. They sent out a tech on Monday to look at the unit and were able to get it working again, replaced a few parts. The system was working again and everything seemed great. Then, the next morning, I discovered that while the unit did run just fine, the issue now was it wouldn't shut off, and I awoke to frost on my cooling lines both inside and outside the house. Called them back and asked for a follow-up, and a tech was at my house later the same day. The new tech diagnosed the issue quickly, put my whole system through a fully cooling cycle to be sure, and did not charge me a dime for the 2nd visit. To me, the important thing is they came back promptly and got the job done. I'm the kind of person where if you're professional and polite, and treat me fairly, I'm happy to be understanding in a situation like this. Really pleased with the level of service I got from Professional

I would not recomend this company. They are rude on the phone, don't return calls but will lie and say they did. Had a furnace put in in 2013 and had them out due to problems three times. They lie on the bill to cover their ass so they can charge you an ungodly amount. We had no heat and the guy states on the bill that the furnace was running when he arrived...LIE!! They give you a warranty that doesn't cover anything. When a person spends well over $3000.00 on a new furnace, you wouldn't expect to have to keep having it fixed. On top of that, they damaged our air conditioning line when they installed the furnace, but will not face up to the blame on that one either.... I do not recommend this company, give your business to someone else, save yourself the head-aches, they are not all what they clame to be!!!!

I have used this company many times over the years and was shocked when I Googled the company for the phone number (for another NEW job, not a fix) and saw negative reviews. I have had nothing but positive experiences with them. Installing heating and A/C in our addition, replacing an aging A/C unit for our main house, tweaking our old beast of a furnace to make it work better with our wood heat blower--they do it all, and they do it well. For those who question the reviews, take note that the negative reviews are anonymous, but the positive reviews are signed. That says a lot.