N&N Electric Inc.

This electrician lost a great customer. I had used them twice before, and was impressed with their prompt service and quality work. I always paid the invoice within a day of receiving. I booked another appointment with them to complete another project. The time range they were to arrive in came and gone. I needed to be to another appointment so both called and texted them, to see if they were on their way. No response to my voicemail or text. That was several weeks ago, and I have yet to hear from them. What a terrible way to treat any customer, especially a repeat customer. I would have given them the benefit of the doubt if they got back to me and provided a reason and apology. To totally not respond back at all is a terrible way to run a business.

I will never use this business again for electrical work in my home. To summarize my overall impressions from working with this business: 1) They blatantly disregard customer satisfaction and do not value customer time 2) They have demonstrated absolutely abysmal communication skills over multiple contacts over several weeks 3) They should not be considered even remotely reliable to complete any job in a timely fashion For some more detail on my experience: I scheduled an appointment, made accommodations to take the day afternoon off from work to be at my home, and then no technician ever arrived at my home. I called asking for an update, acknowledging that sometimes people are running late from a job earlier in the day, and was told by the office staff that I would be called back with an update. No phone call was ever received despite multiple calls or messages. Eventually (at 8PM) an office staff person called me back, was apologetic, and we rescheduled the appointment for another mo

Scheduled job online, talked to Nate, and received a confirmation email with an arrival time. N&N No showed on the job. I understand jobs stack up and go long, but after 2 hours I reached out to ask for an ETA. No clue so they were going to look into where their tech was. Waited another 30 minutes, and I never heard back from Nate. Abysmal service and shows a lack of respect for the customer's time. I should invoice N&N for my time.