Action Heating & Cooling

This was an emergency repair on New Year's morning, my furnace went out late Saturday New Year's Eve night and we woke up to a pretty chilly house, so after calling 211 then Energy assistance I was contacted by Mr. Alexis Liamas and he came right away and fixed the problem very quicky and made sure there wouldn't be any other issues he checked and cleaned some sensor that could've caused a problem later, so I really appreciate the thorough job and concern I was shown. Thank You for your service And Happy New Year. Ms. Margaret Davis Services: Heating system repair, Heating system maintenance

Something is Wrong Here! Waited for a service call for over a week. Tech showed up unannounced, no phone call prior! Tech stated he had a different scope of work written on the repair order. During my week of wait, I spoke to 2- service advisors to clarify scope of work and was assured both times that my service call would be taken care of. The owner told me that it's not policy for them to connect to or work on equipment that's installed by others. I informed her that her techs have been showing up and working on, connecting to, and adjusting my HVAC equipment for serval years and none of it was ever installed by her. I even read names of techs and dates off of her service sticker that's on my furnace. She stated there's no record of service. During my conversation with the owner, she kept blaming her inadequate staff for the miscommunication. Take you money somewhere else- poor record keeping, unable to communicate to field staff proper scope of work and some stupid policy that is us

I had a new furnace installed by Action in 2013 it needed service I called and was the worse service. I called the after hours line and then almost 24 hours later, I got a return call back asking "how can they help?" Really??? I asked about the their fees and I was told $89.00 service call, plus $89.00 per hour parts and labor for the repair. I then asked if any of fees are applied to the repair, I was told "no", but if I had Energy Assistance they could come out free and someone could come out right away! I did go with another HVAC who was called I gave them the troubleshooting shooting #of flashes, he came at 4:30p and he was there, diagnosed and repaired and left in less than 20 minutes and I paid one flat rate!!!!! I rate Action Heating as terrible!