Castle Air Heating and Air Conditioning LLC

I wish I could give Castle Air more than 5 stars. This company is amazing and actually care about the work they do. Tom has always been professional and friendly, as well as explaining any issues to us. We had a couple of issues in 2015 and he had them fixed quickly. In April of this year, our upstairs unit blew a control board. Even though I requested Castle Air, our home warranty company sent out a different company. It took close to a month before our unit was up and running. First, after it took a week for this company to get the new control board in, it blew within 10 minutes of being installed on a Friday. Monday, they came back out and determined that the outside unit now needed a new board...had to wait several days for that part to come in. Then the fan motor needed to be replaced (so they said). Finally, after about a month and 3 guys from this company coming out to our home, it was running again. Then a month ago (July 24th), we came home in the evening to no AC ups

I would give this company a 0 stars if I could. They came out on Friday after being contacted by my home warranty company. They told me they would get the part and be back Monday. The technician called and stated the part wasn't available in the whole state of Alabama. They would order it and be out in three to four days. I called them on Friday because I had heard nothing further, it was day #4, and it was going into the 30s the next night. After trying to figure out who had been out and expecting me to remember the name of the man who had been there a week earlier, they said they were waiting for the part from the distributor. I asked if they had a time frame. Unapologetically they told me no, their hands were tied. I called the warranty company who contacted them and got the same story. Monday I called the warranty company back. They called them and were waiting for a call back from them to give them a time estimate. Wednesday, I called the warranty company back and aske

I called castle's heating and air at 8 30 am my heating problem was fixed by 11 30 am and it was at a fraction of the cost of what Blake hvac charge me months ago. Chris my technician was experienced knowledgeable courteous friendly and fast at his job. They won me over 100 percent and I would highly recommend them to all my family and friends thank you Castle for your time dependability and loyalty ...and big thanks to Amanda for her professionalism in customer service.....????????❤❤❤❤❤❤????????????????