Castle Air Heating and Air Conditioning LLC

I would give this company a 0 stars if I could. They came out on Friday after being contacted by my home warranty company. They told me they would get the part and be back Monday. The technician called and stated the part wasn't available in the whole state of Alabama. They would order it and be out in three to four days. I called them on Friday because I had heard nothing further, it was day #4, and it was going into the 30s the next night. After trying to figure out who had been out and expecting me to remember the name of the man who had been there a week earlier, they said they were waiting for the part from the distributor. I asked if they had a time frame. Unapologetically they told me no, their hands were tied. I called the warranty company who contacted them and got the same story. Monday I called the warranty company back. They called them and were waiting for a call back from them to give them a time estimate. Wednesday, I called the warranty company back and aske

Very bad experience with this company . First and last time I use them . Before knowing what is really the problem. They come in and say Cleaning is the issue causing the problem and off course that is not covered by the insurance . Instead of cleaning and then see if the issue is resolved , they leave and ask to make an appointment to come and service and clean in paid by the home owner . Another company came in , found the problem with the electronic board and they replace it . No issue with Cleaning . Very bad experience when the weather was very cold . Lack of knowledge . Poor customer service .

Chris and Amanda were phenomenal to work with. Both provided professional, accurate, and quality customer service. Amanda helped us with scheduling and financing as well as working with our home warranty company. Chris did the labor and provided excellent assistance and advice on how to keep our unit in top shape. Very happy with the service we received.