Russell & LeMay - Plumbing Company

Very disappointed with the service we received after calling Russell & Lemay to install a gas line in our kitchen for our new gas range. I had high hopes for the company as the person I spoke with on the phone (I believe he was the owner) was very knowledgeable and gave me a reasonable estimate over the phone based on how often they perform this type of work. However, the tech who came to our house was very unprepared as he didn't have a pipe threader or other basic tools and actually told my husband he had never seen a gas stove before. He went on a two hour parts run and also ate lunch, then attempted to charge us for that time. The final bill was over double what I was quoted over the phone due to the labor charges because of this tech's incompetence and lack of preparation. Keep in mind this was a very simple job of rerouting gas from one side of a wall to another, not actually running a new drop or having to go in the attic. The tech also made a large mess and did not clean it up

I haven't had need of their services yet. But if I ever have a plumbing issue, i will keep them in mind due to one of their staffs small act of kindness. I was having a rough morning and wanted to get McDonalds because i wasn't able to eat at home. The gentleman in front of me, in his company vehicle, paid for my meal. It brightened up my day immediately. I paid it forward and paid for the lady behind me. I don't think there was anyone behind her, but I hope i brightened her day like he brightened mine. It was at the McDonalds of Fourche Dam Pike. I wanted to say thank you, and i know it's going to be a good day.

I called several times, no answer on any of my calls. No return call back. I needed service on my tankless hot water system they installed. Since i had to call someone else, found out it was installed wrong which caused the outage and they're no longer in business. Very disappointed.... I used them for 30 years.