Hughes Air

We used Hughes air once, last April 2022. We just turned on our AC unit for the first time this weekend and are experiencing the same issue as was addressed/fixed by Hughes less than a year ago. I reached out to Hughes for help/service and also to hopefully have the part replaced (as it still is within the 1 year warranty). Faye was SO unhelpful, defensive and unpleasant. She informed me that no one could even look at the unit without charging us a minimum of $229. I was not seeking out free service nor labor, but rather a calm productive approach to how we might address what seemingly is the same issue as when Hughes was here last. She seem highly annoyed and irritated that I disclosed to her that we had another company out to perform routine maintenance (which that company did not even complete due to the unit not running-and that company instead advised us to reach out to Hughes and complete our service with them since the unit was experiencing the same issue as last time Hughes w

My experience with Hughes has been deplorable. We had a new Trane HVAC unit installed 10/2016. They have come out to our home numerous times to fix or replace thermostats and equipment. On 01/3/22 I contacted them because I was not getting heat from my system. They sent out a technician that afternoon. They told my husband that the unit had a leak that needed to be repaired, then put 5lbs of refrigerant in the unit. They charged us for the call and the refrigerant (approx. $500.) They were going to email us a receipt and we have never received an email. When I arrived home later that evening from work the unit was still not working. I called Hughes that night and spoke with Fay who informed me that there was a leak that needed to be fixed and until it was taken care of, we would have no heat. I asked her to have Mr. Hughes call me back as soon as possible. It is now 1/11/22, I have called Hughes and left messages with no return calls. My husband drove out to their office on 1

I was referred to Hughes Air by a friend and it was the best recommendation I could have received. Hughes has been my heating and cooling provider since 2017. Everyone at Hughes is professional and knowledgeable. They come out within a timely manner and complete the work quickly and efficiently. I luckily don't have to use them often, but when I do I know I can trust they will do the job correctly. Thank you to everyone at Hughes Air! Services: A/C system maintenance, A/C system repair, Heating system installation