Desert Star Air Conditioning & Plumbing

We had someone come out to fix our unit on a Thursday, even though we were told they were coming Wednesday, and they said they needed to order a part that we need and they would come and fix it on the following Tuesday once the part comes. We wait and Tuesday comes and they delay us until Wednesday because they “lost the part.” We kept getting push back with no ac in our house forcing us to stay at a hotel while my grandma is in town visiting. Wednesday comes and we get no response making US reach out to get informed about what is happening. They tell us they are working on reordering the part but it won’t come until the next week because of the holiday weekend. I understand them losing the part is not completely on them but they were not very helpful other than that. They were going to let us sit in that house with no AC for an extra week because of THEIR screw up. The absolute LEAST they could do for us was get us a hotel for the weekend until they get OUR part that THEY lost. In the

My air conditioner stopped and it was the hottest day in August. a friend of my neighbor had me call someone they used. Although they came in 1 half hr, they misdiagnosed the problem and (of course) recommended a new HVAC system. they replaced the capacitor, added refrigerant and told me I needed a new compressor. &250 later, it worked (for 2 days) and died again. since I just moved here, I called my realtor and she I had a warranty. I called them and they sent Desert Star. They told me (Chris) I didn't needed a capacitor, nor refrigerant, nor compressor. They replaced the coils and the unit works perfectly. Chris said I should get my money back. Being from the New York area, I laughed and said "fat chance". I called and got half. The point of this story is that Desert Star is competent, honest and professional. Chris was superb and Elise in the office is excellent. I would recommend them to anyone. 10 stars from me.

I was highly satisfied with this company and their customer service. My air conditioner stopped working over the weekend, and my Home Owner’s Warranty paired me up with Desert Star. They called me first thing Monday morning and had a technician here by 10 am. He diagnosed the issue quickly, but because of the age of my unit, did not have all the parts on hand to fix it immediately. He was back quickly and had everything up and running within an hour. He was polite and professional, and he answered all of my questions. Again, I was highly satisfied with Desert Star, and I would definitely hire them again and recommend their services.