Desert Star Air Conditioning & Plumbing

I don't normally go out of my way to write reviews, but this time I felt I needed to. My AC was leaking water and I have the 2-10 home warranty. Called for service and was rejected by another company in Tucson, they were "too busy" to come help. 2-10 then assigned me another company, Desert Star Air Conditioning & Plumbing, and I'm so glad they did. The next day a technician was assigned to me and immediately arrived at 8am, before we had to endure another day without air conditioning in Arizona. Jim was absolutely amazing. He was professional, friendly, and explained each step of the way what he was doing to get us back up and running. On top of that, he went out of the way and checked our entire system and made sure everything was in working order before he left. I have been with 2-10 for 4 years and have had many technicians from many other companies out at my house, and Jim was by far the best I have ever dealt with. I really can't say enough about what a great job he did, how frie

I highly recommend Desert Star Air Conditioning. Our old AC would literally be on all day and it wouldn’t cool below 83 degrees. It had been running like this for three summers. We finally decided it was time to replace it. We were stressed thinking the process would be a nightmare. Desert Star’s staff were professional, reassuring and knowledgeable. They made getting a new AC worry free. We replaced our old AC with a top of the line unit for a great price. We are so happy with our new unit and the service we got. Service: Install AC

Great company to sell you on their units and great customer service to new customers...Then as others have reviewed as well, they have no balance on their labor fees. Purchased my unit 7 years ago. Was told we had a 10 year warranty. My AC unit went out, left a message about our issues. Left 2 messages and waited 2 days before I called again, I left a message as a new customer and they returned my call within 20 minutes. They sent a rep to review and told us the issue and how our parts are back ordered and hard to find. Then called back and told us they found parts and the great news is that they are under warranty. Told me that the labor was over $2,500.00 to install the 2 pieces. Not to happy that we have gotten 2 other quotes for less than half that price thinking we needed a whole new motor. Now that we know the issue the labor is less with 2 companies that never installed for us. Poor customer service for their customers and really sad that the company that installed for us has