Einstein Air Conditioning

Very knowledgeable and detailed in explaining the issue with options to choose how to proceed. Very professional, yet friendly. Gave explanation of the installation process. The crew did an amazing job. Thank you. Service: Install AC

May as well do a timeline because there is a lot. I had Matt come out to quote for completely overhauling my home's AC system. He was professional, sounded like he knew what he was doing, and their price was competitive. He followed up several times after the quote, which was great. He even sold me on zoning and assured me I would be getting the proper equipment. After signing the contract everything went wrong. First, the day of installation the crew did not arrive. No call from them and did not return my messages until 5 pm that day. I am given a flimsy excuse about the their employee not coming in that day. I missed a day of work and despite being very unhappy we rescheduled. Day of installation arrives. Everything looks great as far as I can tell, but I'm no HVAC technician so what do I know? Matt himself comes out, inspects the system, and approves. I never see or hear from Matt again. The installation is done in the spring. Summer comes around and my system is not working right.

Our new AC unit failed. Einstein was available to come quickly, and diagnosed it as a seized motor. They did not do the installation, but were willing to handle the warranty claim with the mfger and came back to do the repair when the part came in. The $60 diagnostic charge went toward the repair work and we're back up and running. Elan was a great person to work with, communication from the office was good, and their online invoicing works smooth and fast. Service: A/C system repair