Veteran Air

Ok. I really am not happy to have to buy a new A/C. It's a lot of money. However, everything about dealing with Veteran Air was great - starting with the first phone call and on to the technician, the estimator, and the installers. All were professional but also friendly, We felt very comfortable dealing with them. Communication was excellent, including text messages when their people were heading our way. The text included their name and picture. The actual install was more difficult than planned due to a unique issue that set them back a couple hours, but the Hector and Diego kept at it (and kept a great attitude). A third one came and helped for a couple hours, and they finished it ... all within the original quote, no extra or hidden charges. We double-checked a few of the things they quoted us with a friend that recently retired from the biz, and it all tracked. The install included some new insulation in the heater closet and enlarging the return. Nice work. We recommend t

Rudy was very professional and thorough! He explained in detail everything he did to check our AC. He also asked every time he explained something if we had any questions. He spent time explaining why he did certain things. In addition he was very good about cleaning up after his work! Super impressed with this job as usual par for the course of Veteran Air. We have never had a less-than-perfect or not a pleasant experience with Veteran Air! Thanks for being consistent in your service! Services: HVAC system maintenance, A/C system maintenance

Scheduled an appointment for 2 weeks in advance for maintenance. The friendly, courteous and still professional call staff was refreshing! The text notifications from the company were timely and much appreciated. I was impressed by the company providing a picture of the scheduled technician, so I knew who to expect. Angel called ahead and arrived an hour earlier than what was scheduled, which was excellent as it was 84 degrees in the house. Angel was methodical in his inspection process of both the house furnace and AC unit, allowing me to watch and gain an education on AC owner maintenance. Angel worked overtime to throughly inspect our system and determined I would need new units. Since I am hosting several people in 8 days for my husband's funeral, Angel knew the timing to get this fixed was important. He offered to personally discuss with his manager tomorrow to get a project manager out tomorrow to assess things. I am thankful for their skills and customer service. I look forward