Galaxy Heating & Air Conditioning, Solar, Electrical

I would give Galaxy 6 stars if I could. Galaxy came out to troubleshoot the dryer, dishwasher and water heater at a rental unit. First of all, it was nice to find a repair service who can do all three. All the other ones I asked couldn't do the water heater, but Galaxy has the expertise to do it too. After their diagnosis, The water heater and dishwasher had to be replaced, but they said they could repair the dryer. I went ahead with having them do the dryer repair and water heater replacement (the dishwasher replacement wasn't done by them since it just needed to be installed by wherever you get it from). After the dryer was repaired, my tenant shared that it was still not drying. Galaxy was quick to come back out for a follow up visit. After that visit, they told me that they have done all they could go, and it's probably best to replace the dryer. My first thought was "why didn't you guys tell me that in the first place? Now I have spend a few hundred dollars on repairs only to have

Called them after reading reviews on Yelp and here and the experience I had reflects all the positive reviews! Our issue was non urgent (ice building up in freezer) so it was scheduled a few weeks out. The repair person identified the issue and explained how to easily avoid it occuring again in the future. I also asked him to check if the way we cleaning the filter was adequate since it's a bit tough to get to. He did. As he was putting his things away I asked if he also did furnace repair, explaining that we'd never had a furnace where the filter was at the intake vent and reusable, so concerned we weren't cleaning it correctly. He stopped to look at it and confirmed we were cleaning it fine and what to look for when/if we need to replace the filter. And extra step that was reassuring to us. Definitely would call and use again.

Absolutely awful experience. Sent a poorly trained technician twice to fix the furnace, failed twice. Finally sent a supervisor to fix the whole mess. Only use as a last resort.