Friends & Family HVAC

Got an a/c tuneup special. They were the only ones to offer a replacement filter at no charge & seemed knowledgeable & professional. They showed up on time & did a thorough job. Only reason not 5 stars is because the technician didn’t follow up with me on a problem that could be under warranty.

Honestly, the reviews for this company were so glowing that I questioned whether they were real! But after having Max come out to service our HVAC and help us see what the problem is, I'm a true believer. Max was incredibly friendly, professional, and prompt. He showed up as scheduled, he did great work, and he took the time to explain my system to me and make sure I understood what my options are. He even drew a diagram for me so I could visualize the issue. I've rarely seen someone take the extra time to help the customer make such informed decisions and it meant a lot to me. You guys have a wonderful team! Service: HVAC system maintenance

No matter how many times I call this company about a warranty process that was supposed to occur, and no matter how many times they promise that they will fix the problem, they never do. UPDATE on 06/27/23: To their credit, they finally did come through and did the right thing by me, so in my book, this is a very good company to work with! Service: HVAC system repair