Ace HVAC and Appliance Repair

We called Ace Appliance Repair for our air conditioning problems, that won't run. They gave us a quote and got scheduled right away. A technician named Jon came as scheduled and did a great job for a reasonable price. He went above and beyond to make sure everything is working. He also assured us that if there is any issue we can call him. Although we have a Fidelity National Home Warranty and this repair should be under coverage. However, we were told that the space is tight. We should move the unit out to a large space for their technicians to perform the repairs. We should pay the expenses for the relocation. This is a ridiculous excuse to get out of their responsibility. We spent for 4 months, from May to September during the hot summer, to deal with the warranty company and nothing has been done. We called several other repair companies which take days to schedule an appointment. We will definitely recommend Jon to my friends and family, and keep in good contact with him in the

I came home after a week away to a heating system that was out. The coldest week in San Francisco ever! I called many companies and ACE was the only one willing to come out on a weekend. They diagnosed the problem on Saturday (an old and faulty panel and system that had outdated parts that could not be replaced). They returned the next day (Sunday) to install an entirely new system. They arrived at 12:30 pm and worked tirelessly all day until 10:30 pm in order to leave us with heat. I have never seen such a hard worker - really worked non-stop to get it done. Installed a new NEST system and when they left we had a quiet and efficient new system. I was very impressed! There is a 1 year warranty on labor and a 10 year warranty on parts. Incredible! Thank you! Service: Heating system installation

MJ is very professional, he quickly diagnosed the problem, explained me the issue clearly, ordered new parts, installed it as soon as it came and made sure that the issue was resolved. He even contacted a day later to confirm that everything was working properly. I am happy with the service. Thanks MJ and the ACE team.