Monarch Home Services (Fresno)

I called beforehand to make sure they worked with manufactor warranty since my unit is newer and it still covered parts I made sure they did and that's why I contracted them to come and evaluate. Then they get here and say no they will not work with them and "if I take the cost of the fan wold that make you happy" the manager Dave was rude and did not address that now they wanted me to pay over 1k the technician was nice but the company are scamers

Go elsewhere. Any where else. They are not honest. Don’t take responsibility for anything. You get a different answer from every person you talk to. If there is an issue on their side they run and hide. Been having issues since the install 2 years ago. They blame everyone but themselves. Have a huge water damage spot on ceiling from them not sealing up roof access during the install. Have not talked to anyone since June with “oh yeah we’ll get back to you”. Was lied to at sale about what they would do and needed done. Been dealing with this since them. Their answer is always “they shouldn’t have told you that”. When called out that it was their company who said these things they just ignore and try to change the subject. Services: HVAC system maintenance, Heating system installation

The new management does a great job resolving issues that were not addressed previously and truly care about their existing customers. They listened to our concerns and issues we had since our unit was installed 2 ½ years ago and took it upon them to fix everything once and for all. We really like Travis as our preferred tech. He clearly explains what we need to do to maintain our unit running smoothly and avoid future issues. Also he makes sure he answers all of our questions and addresses our concerns before he leaves. Overall, we are very happy that someone finally listened to us and took the time to come to our home and do it personally. We feel pleased that everything got resolved and that they were very professional at addressing every little problem and even added extra years of warranty for our peace of mind. Services: HVAC system maintenance, A/C system maintenance, A/C system repair, HVAC duct & vent repair, HVAC duct & vent installation, Repair HVAC, Thermostat installation