A Plus Heating & Air Conditioning

Live in Huntington Beach and requested an in-person quote last week for new A/C and possible furnace replacement. The representative came over and was nice, spending over 90 minutes explaining everything about the process and what we would need. Gave us a price and said if we signed today, it would be $700 off. I felt that was a bit odd and was almost like a high pressure sales tactic. I said we would think about. We then got an email the next day, Christmas Eve, where the representative said he made a miscalculation on the quote (in our favor), but said he would honor the price he put in writing. Then, on Christmas day, we received another email where he said the price was going to have to reflect the new calculation, being approximately $2,400 ABOVE what he said 2 days prior in person. "good faith" mistake or not, the inconsistency of agreeing to accept the written quote then changing his mind a day later, ON CHRISTMAS, is very concerning.

We were referred to the company by Costco and they were amazing in every way possible. I inputted a request online for a quote on a Friday afternoon, received a call to schedule an appointment within an hour, and Craig arrived Saturday afternoon. After discussing our needs, we went with a 4-ton split ductless system. The installers were extremely professional, cleaned up after themselves, and made sure I knew how to work my new unit before leaving. Lastly, the ladies in the office were always kind and helpful with getting my city's inspection and permit signed. Thanks A Plus for helping make our home a little bit more comfortable.

I love the people that run this company, Stacie Z. Is an amazing Manager, she offers excellent customer service with a smile. She goes above and beyond to make sure you are being valued as a customer.