Dunn-Rite Heating & Air

I'd give zero stars if i could. Do not use. I don't usually write reviews, but I felt the need to share my experience with Dunn-Rite Heating and Air to hopefully spare others from the level of frustration we experienced. We had arranged a service appointment for our air conditioning unit that had stopped blowing cool air. A technician from the company arrived and inspected the unit. He concluded that the unit was in working condition, which was questionable considering our recent experiences. However, we took his expertise at face value, expecting that he would understand the intricacies of the job better than us. To our dismay, within hours after the technician left, the unit stopped functioning completely. The very issue that we called for assistance was not resolved, despite their assurance. When we alerted them the following morning, their response was not only disappointing but also frustrating. Dunn-Rite Heating and Air insisted that the unit was working fine at the time of the s

Dunn-Rite was sent to us through AHS. Our AC unit stopped blowing cool air. Jay came out and wasn’t able to answer any of my questions. He refilled the coolant knowing it will leak. He mentioned he has to attempt to fix the unit for home insurance purposes. We all knew it would leak but he assured us the $400 we spent to refill will be put towards a replacement unit. As predicted the coolant leaked. Brandon was sent to find the leak but instead proceeded to fix the unit. He shut off some valve and assured me we wouldn’t have anymore issues. I however was certain our problems weren’t solved. Again as predicted the AC didn’t blow out cool air. Jay shows up again confused to why he was here, stating he can’t do anything. He told the home insurance they can’t fix the problem. (All they needed to do was replace the units). I tried to contact them about the $400, no response. Starlight Heating and Air came through and replaced both units. Do not use Dunn-Rite unless you have a simple task fo

Hard to get a hold of anyone. Lady that answers the phone who will not give name is very rude and quick tempered. When asked questions gets agitated and states been doing this for years but he can't answer questions such as what are some modifications your company charges with installing like for like on old frieon units. She states that home warranty first American is dumb and does not know what they are doing. Also states that a HVAC system does not include furnace and you need to separate claims to check furnace and condenser. First American says it's all covered under HVAC up to three units. VERY VERY VERY BAD COMPANY. DUNN RITE LOL DUNN WRONG OUT OF GARDEN GROVE