Sears Appliance Repair

Tech did requested repair by simply replacing Ice Maker and saying it might take 12 to 24 hours to start functioning. After 3 days, Ice Maker was still not producing ice cubes, when Sears Protection Services was contacted, they could only schedule another repair appointment that was another 3 weeks out. After the call, refrigerator started making a noise which required turn power off and back on to make it quit. When Sears was contacted again the next morning, they could nothing to schedule a sooner appointment and was disconnected multiple times which required multiple calls back to Sears with explanation of why they were being called. Even when they were told that the freezer door had frozen shut over night, they could not schedule a quicker appointment. Was advised to check the email that was received confirming the repair appointment and use the included link to attempt to reschedule the appointment daily. Found link and used it to reschedule only a week out.

Job was to provide a diagnosis of why refrigerator was not wking.Repairman said it was a board that needed replacement. Sears didn't make it any longer. $174 please. No paperwork, part #, name of part.Repair guy said who could not connect us with his supervisor. Machine 7 years old, when purchased was told Sears Service & Parts were excellent for any repairs we might need in future. What a joke Service: Refrigerator repair

Sears has really gone downhill in regards to their customer service. We have an extended service warranty with Sears on all of our kitchen appliances. We called for repair service on 8/4/19 and were told that the soonest Sears could come out and examine our dishwasher would be on 8/19/19 or 15 days after our call. As that was very unacceptable, I called Sears again and got the service date moved up to 8/7/19. The Sears tech arrived, determined that the problem was a blown fuse which he subsequently replaced. He then ran a test cycle (without dishes, glasses or silverware) and the dishwasher seemed to work properly. He told my wife the dishwasher was fixed and to go ahead and use it. She loaded it up, started it and within a minute or so it just stopped on its own; back to square one! I have no complaints with the tech who came out, he was a good guy just doing his job, but try calling Sears to schedule an appointment and plan a service call. Plan to spend a lot of time on the