Nautilus Plumbing

We have used Nautilus plumbing off and on for a few years and I was always happy with the job they had done. But, maybe there is new management because something has changed. When they came to fix our toilet, they told me we needed a new toilet. I trusted them when they told me they could get us a new toilet that was comparable to the one we had. When I looked up the make and model of the toilet they installed for us it turns out they gauged us in price for a toilet that had a retail price of $497. Nautilus charged us $1050! When I asked them why they charged over double the retail price of the toilet they said it had to do with insurance and delivery. But, they charged us a separate $125 for delivery apart from the $1050 toilet. There was no mention of a mark up for the toilet when I agreed to it. I just believed they were being honest and certainly not charging us double the price. After some back and forth with them they did take off $300. But, we still ended up paying $750 for a to

Nautilus used to be great. Not anymore. They came to rooter my mainline last week and got one clump of roots. They showed it to me. They said that the line was too badly clogged to go futher without damaging their equipment. Recommended a $5,500 repair to main line. They left. Clean-out cap promptly popped off again with ordinary use, spewing sewage all over yard. Called another firm. They came out, rootered in same place, $250, told me it was all good, and it was! It has stayed fixed. No more problems, no more cap popped off, no more sewage in yard, no blockage. I don't know whether Nautilus guys were just incompetent, but obviously I suspect a deliberate attempt to get a whole lot of cash out of me that I don't need to spend. Service: Sewer repair

Their ad leads you to believe they offer emergency services, but in my case that service is not available on Friday, Sat, Sun--I would have to wait till Monday