Industrial Electrical Co

We bought a Toshiba 30hp motor about 6 months ago. After installing the motor it would not work. We checked all of the wire diagram to make sure it was correct and it was. We then called the company and they sent a service tech to see if they could figure out the problem and it would still not work. They offered to have the motor tested and if it was a defect in the motor they would get us a new motor. After 6 months of going back and forth with them, getting the run around, them not returning any calls, we finally went down and they said that moisture got in the motor and they would not cover it and we were out $1500.00. What I don't understand is if it never worked in the first place how did we cause the moisture issue. Do not recommend them and will never go back to them again.

Only business in Modesto that I could find to work on my Onan 4kw RV genset. Three weeeks backlog wait time. They were able to check it out early and said it needed a fuel pump. $900 to purchase and replace it. It still had original problem of continuous suging o0f engine speed. They then adjusted carburetor to get rid of surging. Original problem. Total 4 weeks and over $1200, I went in to pay and pick up my motorhome. After wandering over their parking lot and trying to find someone to help me, A receptionist got me to the right office. By that time, I was upset over their lack of customer service. I expressed my concwerns to the shop supervisor who told me that nothing would be done or change. I raised my voice and told her that their customer service was severely lacking. The supervicor told me to be quiet or go outside. I went outside and continued complaining. The supervisor came outside and told me that she would have me removed from the premises if I continued. I told her she s

Very professional and honest people and very family oriented. They will walk you through any problems your having to gain your trust. A lot of experience all the way to the owner Dave Howell .. Fantastic Company!