Sears Appliance Repair

Compressor went out on my refrigerator sears technician would not do the job unless I agreed to replace the compressor, condenser and motherboard, would have cost over $1,000. I declined and went elsewhere to have compressor replaced for less than half the price sears would have charged and fridge works just fine.

I called Sears to fix my washer that had a connectivity fault in the electronics. At the time of the call, they up-sold me to $50 a year with a $75/visit charge to cover all major appliances in my home. I asked several times to ensure this was true as it seemed a good deal. It took them three visits to fix a relatively simple problem, but that's ok. About three months later, I noticed that they had been charging us $50 a month, not $50 a year!! They completely lied to me when the signed us up. AND they won't let me cancel without a $99 fee. AND they won't even give me someone to talk to about it. Told me that we could write a letter to the corporation. They are a complete scam. Completely misrepresented themselves. Flat out lied and won't work with you to fix it. Don't use them!!!

Sears service is terrible. Kitchen remodeled 2018, bought new Kenmore refrigerator then from Sears. Ignored my request to remove refrigerator doors to be able to move it into new kitchen, resulted in ripping the door frame to get it in. Tech rude and in a hurry, filed complaint which went nowhere. Compressor went out on the refrigerator within two years--had to schedule twice to get a repair man, who told me that the compressors were a known problem--not revealed to me at purchase. Tried to set up the "complimentary" preventive service that comes with the extended warranty I paid for--two times in two years the appointment was cancelled on the day for which it was scheduled--no explanation, no apology, rescheduled 3 weeks later without my input, no phone number to call. When a tech finally did come (late), he could not answer basic questions about the refrigerator, and basically just vacuumed the back, after blowing the collected lint out (which I then cleaned up). I will not be patron