Sears Appliance Repair

I think this Home Service sucks! I paid for a 24/7 coverage and was without a fridge for over 3 weeks!! The phone system is ridiculous, you can’t even get through to an agent unless you want to buy something! They have you pushing buttons and pushing buttons and then it ends up hanging up on you, so frustrating!! All I wanted to do is talk to someone. Sears customer service has gone down the drain as far as I’m concerned. To tell you the truth, I’m sorry I renewed my coverage. When this is up, I am done. I will tell all my friends, never purchase from Sears appliances, they have the worst warranty and support. You can call me and I’ll tell you all about it. Never again, 24/7 my arse! Service: Refrigerator/freezer repair

Literally passed by earlier today and they was nothing doors were closed sign was taken off and lights flickering does this sears exist at all? Need feedback from owner please thank you

I called Sears to fix my washer that had a connectivity fault in the electronics. At the time of the call, they up-sold me to $50 a year with a $75/visit charge to cover all major appliances in my home. I asked several times to ensure this was true as it seemed a good deal. It took them three visits to fix a relatively simple problem, but that's ok. About three months later, I noticed that they had been charging us $50 a month, not $50 a year!! They completely lied to me when the signed us up. AND they won't let me cancel without a $99 fee. AND they won't even give me someone to talk to about it. Told me that we could write a letter to the corporation. They are a complete scam. Completely misrepresented themselves. Flat out lied and won't work with you to fix it. Don't use them!!!