Metals Direct, Inc.

Be careful what you purchase at this business. I went in asking for help selecting a metal roof for my tiny home project. I assumed they had the expertise to steer me in the right direction. I was sold 5 inch gable end and eve trim to install on a roof with 4 inch facia boards. Needless to say it wouldn’t have worked. Metals direct has a no refund policy. I guess they needed a few hundred dollars more than they needed a returning customer.

You get what you pay for! $23,000 for the metal roofing and labor, from the contractor they recommend as "The guy to use" and it never passed inspection. I had to hire a nother roofing contractor to fix and properly install new roofing to pass inspection. I would never recommend working or buying any metal from this company! If you do good luck on a warranty....

I live over 100 miles from Metals Direct, due to unforeseen traffic issues I was late for my pick up time. The yard was closed, however the office was open. I spoke with Steve and Shane and may or may not have had a small tantrum/meltdown when they said I couldn't pick up my order. Instead of telling me too bad, don't be late! (Which they had every right to do) They spoke with their supervisor and were able to get the yard open and load the metal themselves. They were both extremely professional and helpful. Shane even took the time to answer some questions about roll up doors. Both men were extremely polite and personable. Office staff was friendly too. The best customer service I've had in a long time. Highly recommend this establishment.