Glenair Heating & Aire

This company is very sketchy and will absolutely upcharge you on unnecessary services. I went through my home warranty insurance for HVAC repair. The technician acknowledged the issue was a coolant leak but recommended many unnecessary services that the warranty would not cover. Because of this, the warranty denied the claim unless these unnecessary services were done. I got a second licensed technician opinion and they confirmed that these services were not legally required and were just additional services that Glenair was trying to upcharge. I'm certain they do this as well if you are getting services through them without insurance as well. AVOID THIS COMPANY AT ALL COSTS IF POSSIBLE

Horrible customer service in the office and the field. Service technician was nice but did not fix the issue. We've been waiting for them to properly fix our AC for three weeks. There isn't any parts getting ordered, there shouldn't be any hold ups. If you have an insurance claim or warranty with them they dont care about you. The office gals are a joke, cant handle scheduling or callbacks, get your act together. Dont go with this company.

Had my initial appointment, the rep came he was very knowledgeable. was told he would have to come back and do an isolation test, got a message from home warranty said glenair would contact me for follow up appointment, gave them a couple days to do that but it never happened. since then I've called 5 times starting Aug 5th, left multiple voicemails to attempt to set up the 2nd appointment. no one has called me back, this company is a complete waste of your life. if you are ever assigned to this company please just /hard pass and get someone else so you won't be left hanging