One Hour Heating & Air Conditioning of Sacramento

I’m like everyone else that have been posting horrible comments about One Hour heat and Air. I had Alex come out on August 7 to find a Freon leak. Added Freon and some dye and was told he would be back in two weeks. One week later, I noticed the AC not cooling the house so I called three times last week and then again today which is the fourth time with no response from them. So I guess I got scammed out of $360? What’s going on over there, are they going out of business or what? Called Bonney plumbing, heating and air this morning and have an appointment on Wednesday. I’ve heard good things about them. I’m firing One Hour heat And Air and if I have to I’ll take them to court to get my money back.

I have been with this company for a very long time and thought they did quality work and provided great customer service. Things have changed drastically this year. I called in June 2023to have someone come out and look at my A/C unit that was replaced in August of 2020. A tech came out and found a possible leak. He topped off the Freon at no charge, which I appreciated since it was still under warranty. Another tech would have to come out and perform a leak test. The Tech came out about a month later and then I was told they would need to come back to be able to see where it was leaking. The last tech found the issue and a part (coil?) would need to be ordered and replaced per the Tech at no charge since it is covered under the warranty. I have called several times and have yet to receive a call back to find out if the part has been ordered, when is it expected to arrive and when will it be put in. On one of the calls the gentleman I spoke to said that they were very short staffed an

Update 7/13 multiple calls placed for a call back. We're in a hotel as the house is sitting at 90 degrees inside. With children that have asthma this is unacceptable. Device was damaged during routine "maintenance" while under the service plan. I've called multiple other companies who are astounded that this wasn't immediately corrected as a call back and not a new visit. Heat is expected to rise to triple digits this weekend. Hopefully a manager calls me back to help my family. They killed my AC right before triple digit weather. So. I had some routine maintenance today with 1 hour heating and air. System was working just fine and it was a routine maintenance. System was noisy due to a loose screw but otherwise kept the house a nice 76 degrees. Tech came over and turned off the system and did his service. This was around 1. So I had to leave for some meetings and wife and I came home around 5 to find the house a bit warm. 83. Well we turned on the system and waited.... And waited. Whi