Gilmore Heating, Air and Plumbing

Let me say I usually dont leave reviews, but I definitely had to make mention that being without air when outside temp is 105 degrees is definitely not fun. But despite my frustration the employee Bonny @ Gilmore made my experience as a customer a pleasant one. I felt heard and understood She was nice, professional, helpful and empathic to my situation. Everything she told me she was going to do she did. She was patient and Im pleased to say she went beyond her duty. Its hard to find good customer service, now a days, but not with Bonney. I was really impressed. I also want to make mention of Greg, he came out to my house spoke with me, explained everything step by step. He was so polite , professional and thorough. Thank you Gilmore for having wonderful emplyees. Hopefully I wont need to call anytime soon.

Our recent experience with Gilmore was below par. While I was letting it go as a "we all have bad things sometimes," I now can not. Upon a review being left on this page, people I know job's were threatened for solely knowing me. A company doing that is beyond me. People that I haven't talked to in a while and didn't even know some of them were working there. Threatening someone's livelyhood and job because they know someone whom left a bad review is such bad ethics from the company. Risking probably some of your most hard-working workers over a review from someone they don't even talk to. So, outside of everything else that went on, the most important bullet point to note here is: THIS COMPANY THREATENED JOBS OF GREAT WORKERS BECAUSE OF A REVIEW FROM SOMEONE THEY DON'T EVEN TALK TO. I took my review down in fear for risking their jobs, but a review shouldn't have done that.

The service provided was custom plumbing repair. Chris was professional, pleasant, and efficient. This is the second time I’ve had occasion to use Gilmore, and I’ve been very satisfied with their service. I highly recommend them.