Metcalf Electric

MY RESPONSE: I agree that mistakes do happen even to good companies. What makes the difference is how companies respond to those mistakes. I agree that your initial response to this mistake was professional and reasonable. I even told you that I hadn’t posted a negative review of your company yet because you had such a good reputation online and I wanted to give you a chance to make it right. I’m not sure what made you decide to go down this road but the consequence is a public debate with an unhappy customer which is beneficial to neither of us. At this point Norman has accused me of libel, extortion and “gas lighting” for simply telling the truth. Initially he apologized profusely because his foreman “misunderstood the scope of the job,” but then in his post he says a few electrical boxes were simply missed (again I think the truth is important; he claimed our house is 3,500 square feet. That is a gross exaggeration). The boxes that were “missed” were outlets that were easily visibl

Metcalf Electric is fantastic. I have had this company do a fair amount of electrical work over the years and always got great service at fair prices. Moreover, they are highly ethical and trusted. I say this as this week my mother had a major electrical outage and as I described the problem, Norm the owner, told me this sounded like a Smud responsibility. I called Smud and sure enough it was Smuds responsibility to repair. You don't find anyone more honest and willing to do right by his customers. If I could, Metcalf Electrical gets a MILLION stars in my book.

Amazing work, fast, friendly and quality. My father was an electrical contractor from 1951 to 2012. Owned Santa Monica Electric, that whole time. I did not go into the trades. I am a white collar professional. Dave and Norman did the entire wiring at my new home construction of my now gorgeous home in east Sac. My father was extremely impressed when he inspected it. And that says a lot. I refer them to everyone I know and everyone loves them. It's that simple.