Pacific Heat & Air, Inc.

I waited to see if I’d get a call back, but it’s been 3 business days so there you go. I reached out to this company to have someone perform a tune up of our AC unit. The website states “21-point furnace or A/C tune up $85,” so I assumed it would cost $85. Our window was 2-4pm, the technician arrived around 4:15pm. I’ve been recovering from a bad bout of COVID, so when the technician insisted he come inside to check the thermostat I was put off that he saw us wearing masks and trying to distance ourselves, but had no qualms about coming into our home and standing close to us without offering to wear one. Perhaps I should have offered him one or refused him entry? I won’t force someone to mask, but read the room a little for courtesy’s sake. He also wasn’t wearing any kind of identifying badges/tags or uniform, so it made me more uncomfortable letting him in. Most companies I deal with would show identification or something. He didn’t even need to come in, he could have just told us cle

We were very pleased with our interactions with Pacific Heat & Air, Inc. From the initial bid to the full replacement of our HVAC system. Ken, Paul and the entire crew (Pedro, Salim & Charles) were polite, efficient and professional. The team completed the work in one day! We would highly recommend them. Services: Install AC, Install thermostat, Heating system installation, HVAC duct & vent installation

I found Pacific through yelp. They have great ratings so I tried them out. My house heater broke and it was freezing in the house. I tried calling other HVAC companies but everyone was busy. When I called Pacific, the lady on the other line was courteous, and immediately set me up with an appointment. The tech came on time, was respectful of my house rules, i.e. he wore booties so as to not dirty my floors, he wore a mask when he saw me wearing a mask, (I can tell he was sensitive to your preference in cults regarding masking), he was professional diagnosed the problem, and told he what was going on and what needed to be done. No upsell, no bs. He didnt try to sell me a new HVAC system. I was expecting the worst but was mildly surprised how honest he was. He ordered the part and quoted me a reasonable amount. He told me he will expedite and sure enough he got my heater working when he went back 3 days later as soon as he got the part. Overall, I am extremely pleased. Service: