Rooter Hero Plumbing & Air of Sacramento

Brandon was extremely helpful & knowledgeable as the service technician. He was fantastic and I give him 5 stars. But the dispatch team verbally committed a discount when the actual service was more than double the cost & management was hesitant to meet me on pricing stating "dispatch doesn't know what they're talking about" even though they are representatives of the company. They agreed to a managers discount on the tune up but it wasn't provided on the final invoice since the tune up cost was absorbed because I proceeded with the refrigerant and cleaning service. Overall, I would work with Brandon again as a service technician, but I'm not sure about the company as a whole based on the pricing issues.

Jarid and his crew did a very good job cleaning an 85 year old sewer line and installing 75 feet of cure-in-place pipe. They got the job done in one long day, cleaned up, and permitted two days later. Services: Sewer cleaning, Outdoor plumbing system repair, Sewer repair

We needed service today, and your company came. We are so grateful you sent James B. He was a blessing! He was professional and helpful. Should we need service in the future, we would prefer him. He is the epitome of "great customer service". His representation of your company is positive and encourages more business. Thank you, again!!! Service: Faucet repair