Rooter Hero Plumbing & Air of Sacramento

Had an issue with a previous job but they came back out a s stood behind their work and made repairs at no additional cost. Rene was fantastic! See the before and after photos.! Services: Plumbing pipe repair, Outdoor plumbing system repair, Plumbing leak repair

Ali did a great job taking care of my home, I have an infant at home and Ali was very quiet and wore shoe coverings to respect my home. He prepared a detailed invoice and discussed my options, I did not feel pressured into anything and the communication and attention to my home made me feel comfortable choosing what was best for my situation. I felt like a valued client and I appreciate the great customer care. I recommend Ali from rooter hero, thanks again Ali! Services: HVAC system maintenance, A/C system maintenance, A/C system dismantlement, A/C system repair

Brandon was extremely helpful & knowledgeable as the service technician. He was fantastic and I give him 5 stars. But the dispatch team verbally committed a discount when the actual service was more than double the cost & management was hesitant to meet me on pricing stating "dispatch doesn't know what they're talking about" even though they are representatives of the company. They agreed to a managers discount on the tune up but it wasn't provided on the final invoice since the tune up cost was absorbed because I proceeded with the refrigerant and cleaning service. Overall, I would work with Brandon again as a service technician, but I'm not sure about the company as a whole based on the pricing issues.