Val's Plumbing & Heating, Inc.

STACY, lacks customer service skills and overall professionalism. I contacted this company to follow up on a previous visit when Stacy answered. Rude, by all means!!!! After explaining my situation and what I was calling for, she replied by saying " I have No idea what you are talking about" Super frustrating, and obviously not the best choice of verbiage. As a owner of multiple businesses, I would never have one of my employees speak to a customer in that manner. I will NEVER patronize this business again! Service: A/C system repair

Friendly staff and excellent work in a timely manner.

EXCELLENT SERVICE TODAY! We woke up to no hot water this morning. I called and spoke to a very friendly and helpful David at 7:15. He asked several questions about the problem that shows that he really cared about the situation. He scheduled Chris to do the repair between 12 and 2. Chris showed up at 12:30. First thing he discovered was that my water heater was supposed to be wired at 220 volts, but was actually wired for 120 volts. Switched in about 5 minutes. He determined the tank needed a new heating element. Because of the condition of the interior of the tank, he warned that there could be a major water spill when changing the element. We discussed the options of buying a new heater vs. continuing with the repair, and he provided quotes for both options. 30 minutes later, he had the new element installed, and he was on his way. Very thankful and appreciative for his professionalism. I also spoke with Allison in the office, who was very friendly and courteous. I c